Reference

What You Agree to When You Use piralplay

These terms set out the rules that apply to every account on piralplay — from how you fund your wallet using DANA, OVO or GoPay to how disputes are handled.

Account eligibility applies where local law permitsDANA, OVO, GoPay covered under deposit rulesApplies to all games including slots and live casinoSubject to change with noticeContact support for any clause you need clarified

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How These Terms Govern Your piralplay Account

piralplay Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account and depositing funds through DANA, OVO or GoPay, you confirm that you have read and accepted these terms in full. The terms cover your rights and obligations as an account holder, the conditions under which deposits are processed, how withdrawals are verified,

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and what actions may lead to account review or suspension. Each deposit made via a local e-wallet is subject to the transaction rules of that wallet provider in addition to these terms — so a GoPay transfer that fails at the wallet side does not automatically
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create a credit on your piralplay account until the payment is confirmed at our end. You may not hold more than one active account. If duplicate accounts are found, both may be suspended while a review is carried out. We reserve the right to update these
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terms and will post a notice on the site when changes take effect. Continuing to use your account after a change is published means you accept the updated terms. For eligibility, access to the lobby is subject to local law and is available in regions where
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it is permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT INTEGRITY

How We Handle Data, Security and Account Access

These terms exist to protect both your account and the integrity of the platform. Here is how we put that into practice — from how your wallet data is handled when you connect DANA or OVO, through to how you request a change to your account details.

Data Handling

Account data, including the wallet details you use for DANA, OVO or GoPay deposits, is stored securely and used only to process your transactions and verify your identity.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. If you notice any unusual activity, contact support immediately so we can lock the account pending a review.

Retention and Deletion

We retain account records for the period required to resolve any open transactions or disputes. Once that period passes and your account is closed, you can request deletion of personal data through support.

Requesting Changes

To update your registered wallet — for example, switching the GoPay number linked to your account — submit a request via live chat with your account ID and the new wallet details for verification.

CONTACT CHANNELS

Reach Us About Any Terms Question

If a clause in these terms is unclear or you want to flag a concern about your account, our support team can walk you through it. Reach out through the channel that suits you — we handle queries about deposit conditions, account status and wallet verification.

Live Chat Open the live chat window directly from your account dashboard. Our team handles terms queries, wallet verification questions and account status checks.

Email Support Send a detailed message to our support email address for complex terms questions. We reply with written confirmation, which you can keep for your records.

Account Help Centre The Help Centre in your account menu covers common terms topics — deposit conditions for DANA and OVO, withdrawal verification steps and account suspension queries.

Common Questions About These Terms

These are the questions we see most often about how these terms apply to your account. If your question is not listed here, contact support through live chat or email for a direct answer.

Yes. Any deposit made through DANA, OVO or GoPay falls under these terms. The wallet provider's own transaction rules also apply alongside ours.

No. We post a notice on the site before any change takes effect. Continuing to use your account after the notice is published counts as acceptance of the updated terms.

Both accounts will be flagged for review and may be suspended. Contact support as soon as you realise the duplication so we can resolve it and restore access to your correct account.

Once your account is closed and any open transactions are resolved, submit a deletion request via our support email. We will confirm the request and process it within the period set out in our data policy.

The same account terms apply across all categories — slots, live casino and sportsbook including football markets. Specific bet settlement rules are covered in the separate sports betting conditions section.

Access depends on local law and is available only in regions where it is permitted. Players in Denpasar and other parts of Indonesia should verify eligibility based on their local regulations.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoAbout Us InfoFAQ Gamespiralplay Casino

What You Agree to When You Use piralplay

How We Handle Data, Security and Account Access

Data Handling

Account Security

Retention and Deletion

Requesting Changes

Reach Us About Any Terms Question

Common Questions About These Terms

01 Do these terms apply to deposits made via DANA and OVO?

02 Can piralplay change these terms without telling me?

03 What happens if I accidentally open two accounts?

04 How do I request that my personal data be deleted?

05 Are these terms different for sports betting, like Liga 1 markets?

06 Is my account access affected by where I am located in Indonesia?

Terms & Conditions

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