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What You Agree To When You Use piralplay

These legal terms set out the rules that apply when you open an account and access our lobby — including how we handle your data, what cookies we use, and which regions can access our platform where local law permits.

Account eligibility by regionData handling and retentionCookie and tracking policyDANA, OVO, GoPay payment scopeContact path for legal requests
piralplay What You Agree To When You Use piralplay
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

Our approach to data, cookies and account security follows a straightforward principle: collect only what is needed, protect it properly and give you clear control. Each area below describes what we actually do, not what we aspire to.

Cookie and Tracking Use

We use session cookies to keep your account logged in and analytics cookies to understand lobby traffic. You can adjust non-essential cookie preferences from the settings panel in your account.

Account Data Security

Account credentials and linked wallet details — DANA, OVO, GoPay — are stored with encryption at rest. OTP verification is required each time you link a new payment method to your account.

Data Retention and Deletion

We retain account data for the period your account is active plus a defined post-closure window. After that window closes, transaction records are anonymised and personal identifiers are removed.

Your Rights and How to Act on Them

You may request a copy of the data we hold on your account, ask us to correct inaccurate information, or request account closure via the written request form. Responses follow our stated policy timeframe.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your rights under our policy, want to request access to data we hold on your account, or need to raise a legal concern, use one of the channels below. For account-level matters — such as wallet verification or a disputed DANA or OVO transaction — our account support team handles those separately from formal legal requests.

Legal Enquiries Email Send formal data-access requests, policy questions or account-closure legal notices to our dedicated legal inbox. We aim to acknowledge within two business days.
Account Support Chat For account-level policy questions — wallet linking, GoPay transaction disputes or data correction requests — open the live chat from your account dashboard.
Written Request Form Submit a structured data-subject request through our in-account form. You will receive a reference number to track progress and a response within the policy timeframe.

Frequently Asked Questions About Our Legal Terms

These are the questions we see most often from people reviewing our legal terms — covering eligibility, data rights, cookies, wallet scope and how to contact us for a formal request.

Access depends on whether local law in your specific region permits it. We do not override local restrictions. Check your local regulations before opening an account.

We collect the information you provide during registration and the transaction data generated when you use DANA, OVO or GoPay. We do not collect data beyond what is needed to run your account.

Yes. Submit a data-subject access request through the written request form in your account dashboard. You will receive a reference number and a response within our policy timeframe.

Use the written request form to submit a deletion request. We will remove personal identifiers after the post-closure retention window ends, in line with our data policy.

We use session cookies for login continuity and analytics cookies for lobby performance. Non-essential cookies can be turned off from the cookie settings panel inside your account.

Linked wallet details are decoupled from your account at closure. After the retention period, stored payment references are anonymised so they cannot be traced back to you.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.